12.1. You have the right to a legal warranty of two (2) years. The legal warranty covers every defect or lack of conformity of the Products that manifests itself within the period of two (2) years from the date of delivery of the Products. However, You must inform us of the defective Products within a period of two (2) months after the defect becomes known to You or could have reasonably become known to You.


12.2 In case a defect occurs within the period of two (2) years, You must follow the procedure as set out in clause 11. After the return of the defective Product, we will send You a new Product and we will carry all the costs in relation to the exchange of the Products. The Product can only be delivered in so far they are still available/In stock at the premises of our Suppliers. In case the Product is no longer available/in stock we will refund You all the costs You have made and of the price of the Product, except those costs You made for the return of the defective Product.


12.3. The warranty in clause 12.1 does not apply to any defect in the Products arising from:

  1. normal wear and tear;
  2. wilful damage, abnormal storage or working conditions, accident, negligence by You or by any third party;
  3. if You fail to operate or use the Products in accordance with the user instructions;
  4. any alteration or repair by You or by a third party who is not one of our authorised repairers; or
  5. any specification provided by You.


12.4. Some of the Products we sell to You may come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products. If You are a Consumer, a manufacturer's guarantee is in addition to Your legal rights in relation to Products that are faulty or not as described.


12.5. In order to invoke Your right of warranty, You must be able to submit Your purchase receipt or Your receipt or the invoice stating the purchase date of the Products.